Campaign settings explained

A campaign ties together an agent, a caller-ID number, buyer destinations, and the rules below. Defaults are sensible — open the advanced sections when you outgrow them.

Calling windows

Calls only go out between 8am and 9pm in the lead's local time (derived from their state) — that's the law, it fails closed, and there is no override. Your campaign's calling window narrows that further if you want, e.g. weekdays 9–5.

Retries

Default: up to 3 call attempts per lead, at least 2 hours apart. The AI knows which attempt it's on, so your script can branch (e.g. leave a voicemail on the final try).

Pacing

Cap concurrent calls and calls-per-minute per campaign so you don't flood your buyer or burn your caller ID. In-flight calls count against the concurrency cap.

No buyer available?

When every destination is closed or at capacity, the campaign's no-buyer policy decides, in the order you choose: offer a callback (the AI books a window and we re-dial in it), take a message (the AI completes the call and you get a notification + email), or skip (try again next cycle).

Activation checks

A campaign needs at least one destination to activate, and if you have no DNC provider connected you'll be asked to explicitly acknowledge that (we record the acknowledgment). The readiness panel on the Campaigns page diagnoses anything else that would stop calls.