Buyer destinations and call routing

A destination is a phone number that buys your calls — often a tracking number from LeadRouter, Ringba, or Retreaver, but any number works.

Per-destination settings

• Accepting hours — a weekly schedule; the router never sends calls outside it.
• Caps — concurrent, hourly, daily, and monthly limits.
• Payout — what a billable call pays, and how many seconds make it billable. Powers your estimated-revenue reporting.

Routing between multiple destinations

Campaigns on plans with multiple destinations pick a live buyer per call using one of four strategies: priority (in your order, first available wins), round robin (evenly), weighted (by percentages you set), or schedule (different buyers at different times).

The warm transfer

When the AI qualifies a caller, it dials the chosen destination and can read the buyer a whisper message you template ("Jane, 42, Texas, asking about final expense…") before bridging the consumer through. The transfer, its duration, and whether it hit the billable threshold all land in your stats.