Buyer destinations and call routing

A destination is a phone number that buys your calls — often a tracking number from LeadRouter, Ringba, or Retreaver, but any number works. Add them on Destinations; you need at least one before a campaign can be saved.

Per-destination settings

• Name and phone number — the number qualified callers are transferred to.
• Active — a switch to take a buyer out of rotation without deleting them.
• Calls at the same time — how many calls this buyer can hold at once. Blank means 1, and there is no "unlimited". This is also what bounds simultaneous dialing when a campaign uses "match buyer capacity".
• Caps — calls per day, plus calls per hour and per month under Advanced. Leave blank for no limit.
• Accepting hours — a weekly schedule (Advanced); the router never sends calls outside it. Leave every day unchecked to accept calls whenever your campaigns are calling.
• Payout per call and minimum seconds to count — what the buyer pays for a qualifying call and how long it has to last to be paid. This is what makes your estimated-revenue and profit reporting real.

Routing between multiple destinations

Once a campaign has more than one destination it picks a live buyer per call using one of five strategies: priority (in the order you arrange them, first available wins), round robin (take turns evenly), weighted (give some buyers a bigger share), schedule (send to whoever is open right now), or highest revenue (whoever has actually earned the most per transfer sent over the last 30 days, from your revenue postbacks — buyers who reject calls or don't pick up naturally rank lower; a buyer with fewer than five transfers in that window, or any buyer before postback revenue exists at all, is ranked by the payout you configured instead).

Whichever strategy you pick, buyers who are closed, at a cap, or already full are filtered out first — you never route a call to a buyer who can't take it.

Plan note: the Starter plan allows one destination. Multiple destinations (and therefore routing between them) start on Growth.

Do buyers pick up your transfers?

Every transfer records whether the destination actually answered — verified against phone records, not just the voice provider's word. The dashboard's buyer-acceptance panel shows "answered X of Y transfers sent" per buyer, with no-answer and busy counts, so a buyer who has stopped picking up their tracking number is visible the same day.

The warm transfer

When the AI qualifies a caller, it dials the chosen destination and can read the buyer a whisper message you template ("Jane, 42, Texas, asking about final expense…") before bridging the consumer through. The transfer, its duration, and whether it hit the billable threshold all land in your stats.