Troubleshooting: why isn't it calling?

Work down this list — it's ordered by how often each one is the answer.

1. Check the campaign readiness panel

Open the campaign on the Campaigns page. The readiness check diagnoses the setup problems (no agent, no caller-ID number, no destination, missing voice key, campaign not active) in one place.

2. Check the lead itself

• Ineligible — missing consent: the lead arrived without consent evidence. Fix your form/vendor to send it; only leads captured after the fix are callable.
• Ineligible — DNC or litigator hit: the scrub said no. That lead stays uncalled — that's the product working.
• Suppressed: the number previously opted out. Also working as intended.

3. Check the clock

Calls only go out 8am–9pm in the lead's local time AND inside your campaign's calling window. A lead with no determinable timezone is never dialed. Retries also wait (default 2 hours between attempts, 3 attempts max).

4. Check pacing and the trial

Concurrency/calls-per-minute caps queue leads rather than dial them all at once. And if your free trial's 60 call minutes are used up, calling is paused until you upgrade — the Dashboard banner will say so.

5. Call events not showing up?

If calls happen but stats stay empty, the voice provider's webhook probably isn't set: for Retell, the webhook address from Settings → Integrations must be in your agent's webhook settings. The same page shows the address again any time.

Still stuck?

Use the contact form on lead2inbound.com — include the campaign name and a lead's phone number and we can trace exactly what the dialer decided and why.