Billing and your platform-fee balance
Two components: a monthly plan (billed at signup), and a small per-minute platform fee on AI-call time that runs from a prepaid balance. Your voice/telephony vendors bill you separately, at cost, through your own accounts.
Your plan
Three plans: Starter $49, Growth $129, and Pro $249 a month. You're charged the moment you subscribe — there's no free trial — and access begins right away. Annual billing costs ten months for twelve. Cancel any time and you keep access through the period you've already paid for.
The main differences: Starter is one seat, one buyer destination, and no public API or outbound webhooks. Growth adds three seats, multiple buyer destinations with routing, the API and webhooks, and the callback/message fallbacks. Pro adds ten seats, AI call insights, your own branding, and a custom domain. Phone-number pools, text messaging, and CSV import are on every plan.
The per-minute fee is prepaid
The platform fee is drawn from a prepaid balance in real time as AI-call minutes are used (fractional — a 90-second call is 1.5 minutes) at your plan's rate: 3.0¢ on Starter, 2.5¢ on Growth, 2.0¢ on Pro. It is not billed monthly in arrears, so there's never a surprise end-of-month bill. Every new workspace starts with $10 in free credit.
This fee is only ours. What your voice provider and Twilio charge for the same minutes is billed to you by them, on your own accounts.
Adding funds & auto-recharge
Manage your balance under Settings → Plan & billing → Platform-fee balance. Add funds any time (minimum $20; quick amounts $20 / $50 / $100). Optional auto-recharge is off by default; turn it on and we top up $20 whenever your balance falls below $10, charged automatically to your saved card. The same page shows a running history: welcome credit, top-ups, auto-recharges, and the platform fees drawn down.
If the balance reaches $0, outbound AI calling simply pauses until you add funds — lead intake keeps working, and calling resumes within a minute of a top-up.
Changing plans
The workspace owner can switch plans any time under Settings → Plan & billing — checkout and card handling happen on Stripe, so we never see your card number.
If a payment fails
Stripe retries automatically and you'll get an in-app notification to update your card. Access isn't cut off while retries are in progress.
Account suspension
An account is suspended when the subscription actually ends — it's cancelled or goes unpaid, the plan charge is fully refunded, or a payment is disputed with the card issuer. A suspended account keeps working as a record: you can sign in, look at all your data, and fix your billing. What stops is the machinery — no dialing, no new leads accepted, no follow-up emails or texts. A red banner explains it and links to the plan picker; starting a new subscription lifts the suspension automatically.